ITSM provides the AGSA with a means to integrate their business operations with their IT services. During this training session, we will delve into the essence of ITSM, explore its significance and advantages and navigate through the diverse ITSM frameworks.
"Customer service means making it easy and fast for your customers to get the help they need- when and how they need it."
Steve Benson – Pulitzer prize-winning editorial cartoonist
- Teacher: Adri Botha
Skill Level: Beginner